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Why is Dropbox duplicating my last name in e-signature requests?
Just to give some context, I have the Essentials subscription for Dropbox, and in my settings, my last name is only entered once. So, I’m confused why it keeps showing up twice in the emails it sends. For now, I’ve removed my last name from the settings to stop the duplication, but that’s really just a workaround, not a fix. Has anyone else run into this?
I didn't get an "Out of space" email even though my notifications are on.
It has been set, but I didn't get an email about I'm running out of space, when it happened yesterday. I don't know why. I have checked my Gmail and nothing is in the Spam or Trash folder. There is no filter set for Dropbox emails.
I verified my email but it doesn't register as verified
I'm trying to share a folder through a link. It wants me to verify my email address. I've verified my email by clicking the link it sends me about 10 times now, but it still doesn't register as verified, even under my account settings. I'm unable to chat with support because I don't have access to it.
Not receiving the verification email
Hello, I set up a drop box account today and have failed to receive the verification email, I have tried multiple times and tried using a different email address. I use outlook for email. I have checked the junk folder and have added no-reply@dropbox.com to my safe sender list and added no-reply@dropbox.com as a contact. I am at a loss as to what is causing the issue. I have checked the quarantine in Microsoft Admin to see if they are being stopped before they get to our inbox and no messages are in quarantine. Any help is appreciated, thanks!
Cannot receive verification email - I can no longer access the address associated with my account
Hi, I am reaching out for urgent assistance regarding my Dropbox account, as I am currently unable to access the primary email address associated with it. My account was originally registered with an email linked to my old corporate Gmail address, but this address is now inaccessible due to Google’s discontinuation of free Workspace services and the expiration of my domain three years ago. When I attempted to change the primary email address in my Dropbox account settings, the verification code was sent to the email I no longer have access to. This has left me in a difficult position, as I am unable to retrieve the code or access my account settings. I kindly request your support in verifying my identity through alternative means and updating my primary email address to a new, accessible one. I am available to provide any necessary information for account verification, including details such as previous billing information, recent files or folders accessed, and devices used. Please let me know if there are any steps I can take to expedite this process, as I urgently need to access my Dropbox account. Thank you very much for your assistance and prompt response to this matter. Syed Khurram Saleem
