We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.
I verified my email but it doesn't register as verified
I'm trying to share a folder through a link. It wants me to verify my email address. I've verified my email by clicking the link it sends me about 10 times now, but it still doesn't register as verified, even under my account settings. I'm unable to chat with support because I don't have access to it.
Not receiving the verification email
Hello, I set up a drop box account today and have failed to receive the verification email, I have tried multiple times and tried using a different email address. I use outlook for email. I have checked the junk folder and have added no-reply@dropbox.comto my safe sender list and added no-reply@dropbox.comas a contact. I am at a loss as to what is causing the issue. I have checked the quarantine in Microsoft Admin to see if they are being stopped before they get to our inbox and no messages are in quarantine. Any help is appreciated, thanks!
Cannot receive verification email - I can no longer access the address associated with my account
Hi, I am reaching out for urgent assistance regarding my Dropbox account, as I am currently unable to access the primary email address associated with it. My account was originally registered with an email linked to my old corporate Gmail address, but this address is now inaccessible due to Google’s discontinuation of free Workspace services and the expiration of my domain three years ago. When I attempted to change the primary email address in my Dropbox account settings, the verification code was sent to the email I no longer have access to. This has left me in a difficult position, as I am unable to retrieve the code or access my account settings. I kindly request your support in verifying my identity through alternative means and updating my primary email address to a new, accessible one. I am available to provide any necessary information for account verification, including details such as previous billing information, recent files or folders accessed, and devices used. Please let me know if there are any steps I can take to expedite this process, as I urgently need to access my Dropbox account. Thank you very much for your assistance and prompt response to this matter. Syed Khurram Saleem
Turn off Dropbox Transfer notifications and emails
Hello, I am sick of the torrent of emails and red badges reminding me that I just created a transfer, someone downloaded the transfer I sent them to download, or the transfer is expiring etc. I want to turn off all of these emails with a toggle in the app. The numerous other posts and requests about this issue (dating back to the late 2010's) have gone unresolved, so I'm adding my voice here. Please prioritize fixing this problem! Or hire me to come and add the code in your backend real quick! Pleeeeease 🙏
How can I stop these emails about the quota on my account?
I have been getting email messages from Dropbox about my storage space being full. Yes, I know my space is full and can be deleted. The price for plans is too expensive. I have other cloud backup that is much less expensive. Can anybody please stop these annoying emails. It appears there are no online support chats to submit this request to. Dropbox came as a free trial with my HP laptop. Worst decision I ever made. My email address is [Removed as per Community Guidelines] Gary
I can't access my Dropbox files, as I keep being asked to verify my email address.
HELP!!!! I set up a Dropbox account in 2012 with my school email address (not a school group account). I can log in, but I cannot see my files because I cannot verify the account address. When I try to change my email address, I receive an error message. I just want to see my pictures from Italy!!!!I created an account using an email address that doesn't exist - how can I change it?
I made use of the acer and dropbox offer, however I misspelled my mail using gmail.com instead of hotmail.com. Now I don't have acces to this misspelled gmail account, nor can I create this mail because gmail doesn't allow me to use lowercases (which I used with this account). Now the helpcenter says I can change my mailadress but only if it's verified, but ofcourse i'm not able to verify this mailadress. Is there any way I can get my mail changed?Can't change my Dropbox account email to a Gmail address
Hi, I am trying to change me email to a gmail address, but the dialog when pressing 'Update email' sets a red ring around the 'new email' entry field and just has a small red cross below it with no error message and can't go any further. Has anyone come across this (I am on the free tier) Thanks, Ken
