We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

israa_abuelezz's avatar
israa_abuelezz
Explorer | Level 4
3 years ago

I can't disable the backup of my Mac

Hello community,   Please I need urgent help on this, I have mistakably done a backup of my Mac for Dropbox and I can't access my Desktop on my Mac anymore after doing this it says, "Desktop can'...
Computer Backup
Delete
Dropbox Backup
Error Messages
Quota
  • Megan's avatar
    Megan
    3 years ago

    Hi there, israa_abuelezz, let's try something. Can you follow these steps?

     

    Click the Dropbox icon in your system tray.
    Click your profile picture or initials.
    Click on Preferences.
    Click the Accounts tab.
    Press the "alt+H" keys and at the same time, click the "Reset OS folder locations" button.
    Click Continue to proceed.


    Keep me posted.

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hi israa_abuelezz, thanks for messaging the Community.

 

Could you clarify exactly how this happened? Did you enable the computer backup and allow it to complete, or were there any other actions taken in the Dropbox desktop application or on the machine before it was finished?

 

Is the backup visible on the site on this page?

 

Any other info or screenshots would be helpful!

  • israa_abuelezz's avatar
    israa_abuelezz
    Explorer | Level 4
    3 years ago

    Hello Jay , 

     

    Thanks for your reply. Fortunately, i restarted my Mac and i was able to see my Desktop files, now i want to stop backing up my folders to dropbox and remove the desktop application. I have signed out to stop syncing my files, but I think my Mac folders (Desktop, Downloads, and Documents) are still linked to the dropbox folder as the path for the Desktop, for example,  is still under my dropbox folder (CDS dropbox) ( as shown in the "Desktop" info attached). And i believe it is still linked to dropbox as the original icon for desktop (e.g., the Desktop icon for a Mac laptop) is not restored, I still have the Desktop, Documents, and Downloads as folders (not as default Mac folder icons). How can i restore my Mac environment as it was before i set up the backup to dropbox? am I missing any additional step?

     

    Thanks,

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Since the Dropbox folder has a specific name, most likely you're part of a Dropbox Business team as well.

       

      You'd need to disable the computer backup feature if it is still enabled by following these steps. 

    • israa_abuelezz's avatar
      israa_abuelezz
      Explorer | Level 4
      3 years ago

      Hello Jay 

       

      Thanks for your reply. I am unable to disable backup as i get prompt that the folders are not in default location as soon as i click on Manage backups. Please see the screenshot below. 

      • israa_abuelezz's avatar
        israa_abuelezz
        Explorer | Level 4
        3 years ago

        Hello Jay 

         

        I pressed on cmd+shift+H to see the elements under my root username and this is what i got when i clicked on get info for the desktop, "Original" location should be in my dropbox folder  not under my the root user, is this what is causing the probem? if so, how can i move them back to the original location?

About Settings and Preferences

The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!