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Error Messages
82 TopicsGetting an error that email is taken when trying to change my email in the account settings
I was recently invited to join the team and, upon opening the provided link, I was prompted to create a new account due to having two accounts. I misunderstood the instructions and thought my existing files would migrate to this new account. I used an email address that I can no longer access for the new account, and I would like to revert to my old email address. When I attempted to change my email in the account settings, I received a message stating that the email is already taken. Could you please assist me in transferring my files back to my original email address and resolving this issue? Thank you for your help!197Views0likes3CommentsCan't link work account, pop-up msg says already linked but it's not
On my desktop app, I used to have both my personal Dropbox account and my work account. The work account is no longer active (it's been over 1.5 years). And now I'm trying to link a new work account but I get this pop-up msg in red "That account can’t be paired. You can only pair one work account with one personal account." When I went to unlink the old work account by following the steps here (https://help.dropbox.com/account-access/link-unlink-two-accounts),no accounts were listed. So I clicked on "Link accounts" and again it took me back to the pop-up message in red quoted above. Anyone know how to get to the bottom of this??570Views0likes5CommentsHow can I change my email address - it's saying that the address already has an account!
Hi all, I have a dropbox account that uses an email address that I want to change. I have recently upgraded dropbox to a paid plan. When I try to change my email address it says that an account already exists (I did have a dropbox account with the email address I want to use but do not anymore - it was cancelled on the 2nd of October - 6 days ago). Do I just need to wait longer before it will work? Thank you!330Views0likes7CommentsI need to add an email address as secondary, but it's already in use.
Hi! I'm an independent contractor for a company, and I set up a Dropbox account with my new email address. However, I upgraded my freelance business account to Dropbox Plus and would like to make the contractor email a secondary email on that upgraded account. That way, I'll be able to see files/folders shared with either email address in Dropbox, and the upgraded plan will give me more storage space and features. Because the contractor email is already in use with an account, it won't let me add it as a secondary email in the other account. Should I delete that account? It's warning me that deleting the account means I will no longer have access to anything previously shared with that email address. Only a few folders have been shared so far, and I could have someone share them again, but I want to be sure I'm doing this the right way before I do something irreversible. I appreciate any insights you can provide! Thanks!Solved876Views0likes2Comments