We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

israa_abuelezz's avatar
israa_abuelezz
Explorer | Level 4
3 years ago

I can't disable the backup of my Mac

Hello community,   Please I need urgent help on this, I have mistakably done a backup of my Mac for Dropbox and I can't access my Desktop on my Mac anymore after doing this it says, "Desktop can'...
Computer Backup
Delete
Dropbox Backup
Error Messages
Quota
  • Megan's avatar
    Megan
    3 years ago

    Hi there, israa_abuelezz, let's try something. Can you follow these steps?

     

    Click the Dropbox icon in your system tray.
    Click your profile picture or initials.
    Click on Preferences.
    Click the Accounts tab.
    Press the "alt+H" keys and at the same time, click the "Reset OS folder locations" button.
    Click Continue to proceed.


    Keep me posted.

JamBeej's avatar
JamBeej
Explorer | Level 4
3 years ago

Every Mac-beginner is strongly advised to make backups, preferably with Time Machine. So if you have a backup on your Time Machine, you can restore your Mac with it. This at least will bring back your desktop. Whether or not it will bring back all your desktop files depends on how recently this backup was made.

About Settings and Preferences

The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!