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israa_abuelezz's avatar
israa_abuelezz
Explorer | Level 4
3 years ago

I can't disable the backup of my Mac

Hello community,   Please I need urgent help on this, I have mistakably done a backup of my Mac for Dropbox and I can't access my Desktop on my Mac anymore after doing this it says, "Desktop can'...
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  • Megan's avatar
    Megan
    3 years ago

    Hi there, israa_abuelezz, let's try something. Can you follow these steps?

     

    Click the Dropbox icon in your system tray.
    Click your profile picture or initials.
    Click on Preferences.
    Click the Accounts tab.
    Press the "alt+H" keys and at the same time, click the "Reset OS folder locations" button.
    Click Continue to proceed.


    Keep me posted.

israa_abuelezz's avatar
israa_abuelezz
Explorer | Level 4

Hello Jay , 

 

Thanks for your reply. Fortunately, i restarted my Mac and i was able to see my Desktop files, now i want to stop backing up my folders to dropbox and remove the desktop application. I have signed out to stop syncing my files, but I think my Mac folders (Desktop, Downloads, and Documents) are still linked to the dropbox folder as the path for the Desktop, for example,  is still under my dropbox folder (CDS dropbox) ( as shown in the "Desktop" info attached). And i believe it is still linked to dropbox as the original icon for desktop (e.g., the Desktop icon for a Mac laptop) is not restored, I still have the Desktop, Documents, and Downloads as folders (not as default Mac folder icons). How can i restore my Mac environment as it was before i set up the backup to dropbox? am I missing any additional step?

 

Thanks,

israa_abuelezz's avatar
israa_abuelezz
Explorer | Level 4
3 years ago

Hello Jay 

 

Thanks for your reply. I am unable to disable backup as i get prompt that the folders are not in default location as soon as i click on Manage backups. Please see the screenshot below. 

  • israa_abuelezz's avatar
    israa_abuelezz
    Explorer | Level 4
    3 years ago

    Hello Jay 

     

    I pressed on cmd+shift+H to see the elements under my root username and this is what i got when i clicked on get info for the desktop, "Original" location should be in my dropbox folder  not under my the root user, is this what is causing the probem? if so, how can i move them back to the original location?

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Hi there, israa_abuelezz, let's try something. Can you follow these steps?

       

      Click the Dropbox icon in your system tray.
      Click your profile picture or initials.
      Click on Preferences.
      Click the Accounts tab.
      Press the "alt+H" keys and at the same time, click the "Reset OS folder locations" button.
      Click Continue to proceed.


      Keep me posted.

      • israa_abuelezz's avatar
        israa_abuelezz
        Explorer | Level 4
        3 years ago

        Megan 

         

        This worked! many thanks.

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