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Solved
I can't sign out of my account.
Hi Everyone,
On my desktop app, my profile and preferences no longer show up on the home page so I can't log out of my Dropbox account. It was working fine on Monday but when I logged in yesterday, the avatar was no longer there. Has anyone had this problem? How do I fix it?
The only things showing on the top part of the page are the search box, invite members and view upgrade options. I can't scroll any higher than that.
Thanks for your help.
Hi Megan. I chatted with customer service. Their response: "There is an update on the web interface on the Dropbox website, your icon appears on the bottom of your screen, it's a yellow icon that has the L." Mystery solved. They moved the avatar from the top right of page to the bottom left corner of the home page. Thanks for your assistance.
- Megan
Dropbox Staff
Hi LCPA-21, let's see what we can find together here!
Are you referring to the website, or the desktop app? It sounds like you're referring to the former, but I want to make sure.
In any case, would you mind sending me a screenshot of the options you get on your end, in order for me to have a visual?
Keep me posted, and we'll take it from there!
Hi Megan. I chatted with customer service. Their response: "There is an update on the web interface on the Dropbox website, your icon appears on the bottom of your screen, it's a yellow icon that has the L." Mystery solved. They moved the avatar from the top right of page to the bottom left corner of the home page. Thanks for your assistance.
