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Forum Discussion

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey Mohamed ali, thanks for reaching out to the Dropbox Community.

 

Is it possible that when you signed in to the Dropbox app, you signed in to a different account?

 

That's the first thing I would suggest looking at.

 

If that's not the case, what do you see in your events page or your deleted files page? Can you see your files?

 

Let me know.

Mohamed ali's avatar
Mohamed ali
Explorer | Level 3
5 months ago

Welcome
If I logged into another account and did not find some old photos, I only found 2 photos
Please try to help me return the photos of my mother and family that I could not access

  • Mohamed ali's avatar
    Mohamed ali
    Explorer | Level 3
    5 months ago

    I AM WATING😎

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      5 months ago

      Hey Mohamed ali, did you have the chance to preview the pages my colleague, Hannah provided? 

       

      If so, would you mind specifying what you see there? 

      • Mohamed ali's avatar
        Mohamed ali
        Explorer | Level 3
        5 months ago

        Yes there is nothing

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