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Forum Discussion

Ninomalbinho's avatar
Ninomalbinho
Helpful | Level 5
11 months ago

Impossible to connect to my account on a new Android Phone

Hi, I am trying to connect my existing account to Dropbox application on a new Android Phone. Problem is that none of the option is working. I tried with my user name and my password, not working. ...
Account Access
Account Settings
Android
Mobile
  • Ninomalbinho's avatar
    Ninomalbinho
    11 months ago

    After trying many things, it was finally by activating the two-step verification that I managed to connect my phone, finally !

    Thanks for your help

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi Ninomalbinho, could you clarify what code you're receiving in your email? Is this two-step verification? 

 

Have you tried temporarily disabling it to see if this helps you to login?

Ninomalbinho's avatar
Ninomalbinho
Helpful | Level 5
11 months ago

After trying many things, it was finally by activating the two-step verification that I managed to connect my phone, finally !

Thanks for your help

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    11 months ago

    Glad to hear you were able to resolve this matter. Enjoy your week!

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