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Forum Discussion

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey @Robertuk, thanks for reaching out to us and sorry to see you're having trouble.

     

    Unfortunately, since this is a public forum, we can't really assist you with a screen-sharing session, however, can you please let us know more about the issue you're having?

     

    I understand you're not able to login to your account, but can you give us some more details?

     

    Thanks in advance.

    • Robertuk's avatar
      Robertuk
      Explorer | Level 3
      2 years ago
      Hi

      The problem started when my excel spreadsheet within drop box deleted all the info when I hit a key (unsure what it was)

      Then I could t log in - I’ve now sorted that

      I then paid 9.99 to upgrade to to paid version as it has backup - payment has been taken but it hasn’t upgraded
      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Thanks for clarifying, Robert, and I'm happy to see that you were able to sort out the logging in issue.

         

        As for your upgrade, did you do it through the Dropbox app on your mobile device? Were you billed through iTunes or Google Play?

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