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Forum Discussion

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey @Robertuk, thanks for reaching out to us and sorry to see you're having trouble.

     

    Unfortunately, since this is a public forum, we can't really assist you with a screen-sharing session, however, can you please let us know more about the issue you're having?

     

    I understand you're not able to login to your account, but can you give us some more details?

     

    Thanks in advance.

    • Robertuk's avatar
      Robertuk
      Explorer | Level 3
      2 years ago
      Hi

      The problem started when my excel spreadsheet within drop box deleted all the info when I hit a key (unsure what it was)

      Then I could t log in - I’ve now sorted that

      I then paid 9.99 to upgrade to to paid version as it has backup - payment has been taken but it hasn’t upgraded
      • Robertuk's avatar
        Robertuk
        Explorer | Level 3
        2 years ago
        Hi

        No,?I submitted my card details and it took the 9.99’paymwnt

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