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Forum Discussion
Mobile Authenticator not working
Using 2-step verification, I've recently tried switching from receiving texts to using the mobile authenticator. However, the latter is not working.
I'm getting 'invalid' code when i try to input the code generated. How is this possible?
Is there no other way to use 2-step authenticator without having to resort to texts?
Hi Brooke and Kelly!
Unfortunately, due to our security policies, if you don't remember your password and no longer have access to the email address registered to your Dropbox account, we have no way to help you regain access to that account.If it's possible, we recommend that you contact your email service provider to regain access to your email account, and then request a new password.
However, you may be able to transfer the files in this account to another account in one of two ways:
Method A
If you still have access to a computer with your Dropbox files on it, you can transfer the files to another Dropbox account you've created by unlinking and relinking the Dropbox desktop application to the new account.
To do so, please follow the instructions here:
https://www.dropbox.com/help/25
Method B
If you still have access to a smartphone with the Dropbox app on it and access to a computer, you can transfer the files to another Dropbox account by using the remote installation process.
To do this, please go to the mobile app and do the following:
1) Tap on the “Settings” tab.
2) Tap on “Link a Computer”.
3) Follow the instructions that appear on the screen.
4) Once you've scanned the QR code, you'll be automatically logged in to your Dropbox account. The desktop application will start to download to your computer and sync all files on your Dropbox to that computer.From here you can follow the instructions outlined above in Method A to merge your files with your new account.
Please make sure that you're not using a public computer to carry out this process, as doing so will download your files to the computer.
I hope this helps!
I can't sign in as the code isn't arriving on my mobile. I have my mobile here in my hand, but no code is arriving. The verification code, apparently I have one, I must have totally forgotten.
And now?
- Kaz
Dropbox Staff
Hey Jackie! To sort your issue out you will need to speak with our support team. Can you please go through this workflow (it will ask for information to make sure we have all the information needed to help):
https://www.dropbox.com/support Не приходит смс с кодом безопасности на телефон.?????
Im trying to access a separate dropbox account. I have my email address for it, but I forgot the password and can no longer access the email it connects with. How can I access my documents?
Hi
My email address needs to be updated as I don't have access to it anymore. Unfortunately I've also forgotten my password (I never sign out on my laptop). How can I change both my email address and password at the same time?
Hi, set up 2F on several dropbox accounts with the authenticator app. Did not set up mobile. Phone reset, no code, no text.... Managed to save 1 account through trust this computer. How do I prove and to whom I own the other accounts to unlock them or if not authorized I delete them :(? Thanks
- Mark
Super User II
You cant Philippe.
You set up 2F security to stop people doing exactly that. You cannot now circumvent that security.
Two questions -
I'd like to remove dropbox from my iphone. When I try to delete the icon, a question pops up which asks whether I want to delete all data. I just want to confirm that if I delete dropbox from my iphone, my dropbox on my other devices will remain intact.
Also, I want to protect against losing my iphone, and not having access to my security code (two step process). The instructions provide that I would need my emergency back-up code. If I don't have that code, how can I reset it?
Thank you.
Amy
Hi,
I am continuously receiving Authentication SMS to my mobile phone even though I am not trying to log into my dropbox. During the past 24 hours it is more than 300 SMS and new are still coming. How to contact dropbox for technical/security help?
Ales
- Kaz
Amy
If you don't have access to your backup codes nor have access to your phone I'm afraid there is no way to gain access to your account. The system is setup so that the codes are a backup to you losing your phone. Otherwise you should be able to use your phone to gain entry into your account.
As for uninstalling the iOS app, this should have no impact on your account. Just uninstall the app as you would a normal iOS app.
Ales
You should contact support directly here: https://www.dropbox.com/support
