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Forum Discussion

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    4 months ago

    Hi Lsballew, thanks for bringing this to our attention

     

    Could you clarify what the exact message is when entering your email address?

     

    Are you adding it on this page when logged into your account already, in order to change it?

     

    This will help me to assist further!

    • Lsballew's avatar
      Lsballew
      New member | Level 2
      4 months ago

      Click on LB (personal) icon

      Click on Manage Account
      Click on Account Settings
      Click on Personal Email - Edit
      Type in new email, confirm email (using new email), put in existing dropbox password
      click on update email
      First instance of new email is surrounded by a redline box and has a small x in a circle below it. (update email button is still enabled but clicking on it again results in the same response)

       

      • Lsballew's avatar
        Lsballew
        New member | Level 2
        4 months ago

        ...and, no, I am not on this page when I am trying to make the change, I am directly in my dropbox account, not on the forum

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