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andreasteiner's avatar
andreasteiner
New member | Level 2
6 months ago
Solved

Not getting the verification email

I just created my Dropbox account and I cannot receive the verification email. I have tried resending it multiple times, closing the browser and opening a new one, checking that my email was entered ...
Account Settings
  • Walter's avatar
    Walter
    6 months ago

    Hi there andreasteiner - sorry to hear you're having issues with this. 

     

    Could you please clear your browser's cache or try another browser and let us know how it goes?

     

    Also make sure to look for the verification email in your email's spam/junk folder as well.

     

    Keep us posted anyhow!

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
6 months ago

Hi there andreasteiner - sorry to hear you're having issues with this. 

 

Could you please clear your browser's cache or try another browser and let us know how it goes?

 

Also make sure to look for the verification email in your email's spam/junk folder as well.

 

Keep us posted anyhow!

  • andreasteiner's avatar
    andreasteiner
    New member | Level 2
    6 months ago

    Hi Walter, 

     

    Using a different browser worked! Thank you so much for saving the day!

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      6 months ago

      No biggie andreasteiner - see you around the Community and take care!

      • priman's avatar
        priman
        New member | Level 2
        5 months ago

        hello I also have the same issue, I am using my work domain email but still I could not get the verification email 

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