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SOBrien1's avatar
SOBrien1
New member | Level 2
16 days ago

Not receiving the verification email

We've tried requesting a verification email in both Edge and Firefox and the emails are not being sent. I have checked the spam filter and there's no messages logged there. 
Account Settings
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Sorry to hear that you're having this issue, SOBrien1.

 

Have you also added no-reply@dropbox.com to your email contacts, to see if that helps?

 

Let me know.

SOBrien1's avatar
SOBrien1
New member | Level 2
11 days ago

Good morning Hannah,

 

I already have that email in my contacts for my other email address.  This email address is an alias because someone how my dropbox got deleted from my original email address.

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    11 days ago

    Hi SOBrien1, I just sent you an email!

     

    I'll be happy to see you there, thanks!

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