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GaryMuston's avatar
GaryMuston
New member | Level 2
3 months ago

Not receiving verification email for changing email address.

My email address for Dropbox will soon no longer be available. I tried to change it following Dropbox instructions, but when Dropbox tells me I must verify it, a small red cross appears & no email fo...
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  • Megan's avatar
    Megan
    3 months ago

    Hey GaryMuston, thanks for joining us on the Dropbox Community!

     

    Is it possible that the new email address is currently being used by another Dropbox account already?

     

    Have you attempted to login to Dropbox using that email, or tried to reset a password for it?

     

    Keep me posted, and we'll take it from there!

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
3 months ago

Hey GaryMuston, thanks for joining us on the Dropbox Community!

 

Is it possible that the new email address is currently being used by another Dropbox account already?

 

Have you attempted to login to Dropbox using that email, or tried to reset a password for it?

 

Keep me posted, and we'll take it from there!

  • GaryMuston's avatar
    GaryMuston
    New member | Level 2
    3 months ago

    Thank you Megan. That was the problem.

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