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Forum Discussion
Not receiving verification emails.
I'm requesting a verification email be sent to validate my email account, but nothing arrives.
I've added no-reply@dropbox.com to my safe senders list. Nothing is arriving in my junk folder.
I'm not sure where to go to get this simple issue fixed - help please!
Thank you.
Hey AW-Sheldon, I hope you're doing well!
Have you also tried requesting for the verification email from a different browser, or incognito mode, by any chance?
Keep me posted!
- Megan
Dropbox Staff
Hey AW-Sheldon, I hope you're doing well!
Have you also tried requesting for the verification email from a different browser, or incognito mode, by any chance?
Keep me posted!
Many thanks for your assistance.
I had tried and failed multiple times from Google Chrome browser ... when I tried from Microsoft Edge on your suggestion I received verification email immediately and now into DropBox.
Really appreciate your help - its been a frustrating few days!
AW
- T_theresa_A
Community Manager
Hey AW-Sheldon , I am glad you finally got your email address confirmed thanks to Megan 's amazing help.
I'd love to hear your starting experiences with Dropbox, how are you enjoying it so far? Do you have any questions about any of the features?
If you're brand new to Dropbox, you might like to join our Dropbox for Beginners Group. We have many 'how-to guides' to get you started with various features of Dropbox that you might not know about yet 🤓.
Looking forward to seeing you around the Community!T 😺
