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RobySeek's avatar
RobySeek
New member | Level 2
4 years ago
Solved

Password reset email not received

Hi! I created my account back in 2016-2017 and I didn't use it for a while. I changed my phone since then and now I can't login because I don't remember my password. When I try to reset it, it says t...
Account Access
Account Settings
  • Jay's avatar
    Jay
    4 years ago
    If the account hasn't been accessed for over 12 months, then it means that it wouldn't be possible to regain access to the account of the files within. 
Jshynn's avatar
Jshynn
New member | Level 2
3 years ago

Hello, I forgot my password and I am not receiving the email that helps me reset it. 
What can I do? 

Thanks

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hey there, Jshynn, let's see what we can do about it!

 

I am curious, have you tried asking for a password reset, using a different browser, or an incognito tab on your current one?

 

Keep me posted on the results!

  • Jshynn's avatar
    Jshynn
    New member | Level 2
    3 years ago

    no I did not, in fact I am logged in to my dropbox account from this browser, but still I have not received the confirmation email

  • Albaroody's avatar
    Albaroody
    Explorer | Level 4
    3 years ago

    I think you missed reading my message yesterday @Megan

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Hey Jshynn & Albaroody, sorry to jump in here, but could you check your email's junk/spam folder for the email to reset your password?

       

      If you can't find it, let us know and we'll reach out via email to investigate further. 

      • Bjorn13's avatar
        Bjorn13
        Explorer | Level 3
        3 years ago

        Hi

         

        I had the same problem helping a neighbour. Tried everything but it was finally sorted by the local (Norway) Dropbox support that reset the client's password from their side.  Resetting the password from the client's PC never worked. Had no problem resetting my password from mine PC, so strange. On the other hand, it might be that you have orderer the email supplier to stop mails from a certain email address.   I got a new email supplier recently (the same mail address), and get mails almost daily if I like to stop mails from suspicious addresses, which I confirm if I am sure I do not want them 🙂 

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