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Forum Discussion

RobySeek's avatar
RobySeek
New member | Level 2
3 years ago

Password reset email not received

Hi! I created my account back in 2016-2017 and I didn't use it for a while. I changed my phone since then and now I can't login because I don't remember my password. When I try to reset it, it says t...
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  • Jay's avatar
    Jay
    3 years ago
    If the account hasn't been accessed for over 12 months, then it means that it wouldn't be possible to regain access to the account of the files within. 
Jshynn's avatar
Jshynn
New member | Level 2

Hello, I forgot my password and I am not receiving the email that helps me reset it. 
What can I do? 

Thanks

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey there, Jshynn, let's see what we can do about it!

 

I am curious, have you tried asking for a password reset, using a different browser, or an incognito tab on your current one?

 

Keep me posted on the results!

  • Jshynn's avatar
    Jshynn
    New member | Level 2
    2 years ago

    no I did not, in fact I am logged in to my dropbox account from this browser, but still I have not received the confirmation email

  • Albaroody's avatar
    Albaroody
    Explorer | Level 4
    2 years ago

    I think you missed reading my message yesterday @Megan

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hey Jshynn & Albaroody, sorry to jump in here, but could you check your email's junk/spam folder for the email to reset your password?

       

      If you can't find it, let us know and we'll reach out via email to investigate further. 

      • Albaroody's avatar
        Albaroody
        Explorer | Level 4
        2 years ago

        hey Walter,

        The message that I was supposed to get was a 6 digit OTP, I didn't get it yet, how can I send you the address that I have a problem with?

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