We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

tek825's avatar
tek825
Helpful | Level 5
4 years ago

Phone number has changed/new phone... HELP!

I need to access my old account. Two-step verification appears to be on. Code was sent to my old phone number, which has changed. I now have a new phone and new number. (Old phone no longer works as t...
Account Access
Account Settings
Security
Shdhin's avatar
Shdhin
Explorer | Level 3
9 months ago
My old phone broken. Please help me dropbox tem
  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    9 months ago

    Hey Shdhin. Just to clarify, did you previously enable two-step verification on your Dropbox account? 

     

    If not, and you just don’t remember your Dropbox password, do you currently have access to your linked email address?

  • Shdhin's avatar
    Shdhin
    Explorer | Level 3
    9 months ago
    Hi team. My dropbox account can not give access. Buses my old phone broken. Know my new phone can not give access, Pleas help me. Recovery my dropbox account
    Thanks.
    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      9 months ago

      Hey Shdhin, would you mind describing with as much detail as possible, what's happening here? 

       

      When you say that your Dropbox account can't give access, what do you mean? 

       

      Do you have access to your account in any way possible? 

About Settings and Preferences

The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!