We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Brian M.33's avatar
Brian M.33
New member | Level 1
9 years ago

I was prompted by dropbox that my work account wasn't used in two years (which was true).  I decided to follow the link through my work email to delete the account.  What happened was it deleted my personal account.  I definitely did not want my personal account deleted, and I have no explanation how the two accounts were linked other than I may have used my personal email address as a backup on my work account (and vice versa; my work email as a backup on my personal account).  I use my personal account regularly (a couple times a week) and if the two emails were linked like this, I would assume they wouldn't have sent me this inactive email in the first place.  I'm very upset right now and looking for any guidance to recover my personal account.

About Settings and Preferences

The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!