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CcummingsDT's avatar
CcummingsDT
Explorer | Level 4
3 years ago

Since the update to v154.4.5363, offline files are not storing locally when requested

Hello, like many people, I got the update that added the individual user folders and changed all the file paths in Dropbox as a result. It looks like shortcut aliases where made to help all the apps that had obsolete paths in Recent Files and stuff, but it has seriously messed Windows File Explorer up in terms of staying fresh.

More importantly, when I select "Make Available Offline" (what used to be "Store Locally") the Dropbox app is usually but not always ignoring my request. In previous versions, the download happened immediately. Now, most of the time (but not always!) I have to kill all Dropbox tasks and services and restart. Then it syncs.

 

The Taskbar Icon says DropBox is up-to-date before the restart.

 

 

Desktop
Sync
Windows
  • Jay's avatar
    Jay
    3 years ago

    Hi CcummingsDT, do you have any other cloud services running on your machine, such as OneDrive? 

     

    If so, could you temporarily quit them to see if the Dropbox sync icons appear on the files?

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hey CcummingsDT, sorry to hear you're having issues with this.

     

    Could you please clarify your device's exact OS and the size of the files you're noticing this on?

     

    Any additional information or even screenshots would be most welcome!

    • CcummingsDT's avatar
      CcummingsDT
      Explorer | Level 4
      3 years ago

      Hello, Walter! Thanks for reaching out so quickly. Since I really needed the files to get local, I restarted Dropbox and during init, it saw the flags to bring those files local and did it just fine.

       

      Sorry I contaminated the test environment!

       

      As for the PC Windows info, it is attached.

      I will need to do more work (create some new files and then try to bring them offline (local) tonight. Sorry for the delay.

       

       

       

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        No worries CcummingsDT - feel free to take your time!

         

        Whenever you're ready, reply back here to continue troubleshooting, if needed. 

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