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sdshahbazi01's avatar
sdshahbazi01
New member | Level 2
4 years ago

Too many incorrect attempts. Please try again in a few minutes.

Hello I forgot my dropbox password and i use this link https://www.dropbox.com/forgot but i got this error "Too many incorrect attempts. Please try again in a few minutes." I didnt receive any em...
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JasonX's avatar
JasonX
Explorer | Level 4

My password no longer works.

I've tried resetting my password, but keep getting the message "Too many incorrect attempts. Please try again in a few minutes."

I wait 24hours, sometimes weeks, but still get this message and can not reset my password.

Please can anyone help.

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
4 years ago
Hi JasonX, welcome to our Community! 

Do you have access to the email address linked to your Dropbox account? 

If you do, would you mind if I sent an email your way, so we can investigate further? 

Please keep me updated!
  • JasonX's avatar
    JasonX
    Explorer | Level 4
    4 years ago

    Hi Megan

     

    I do have access to the email address connected to the account. 

    It's also the account connected to my personal account.

     

    Many thanks in advance for your help.

     

    Jason

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      4 years ago
      Happy Friday JasonX, I hope you're having a wonderful day! 

      I just sent you an email, and I'll be happy to discuss and troubleshoot this further. 

      Enjoy!
      • Byron Wiltshire's avatar
        Byron Wiltshire
        New member | Level 2
        3 years ago

        Hi guys we have the same issue, we urgently need access to an account, who can I email ? 

  • xxyyzz's avatar
    xxyyzz
    Explorer | Level 4
    3 years ago

    Hi there. I have been trying to reset my password for an email that  I haven't used for close to a year. There are two things are happened and I don't know what to do or who to reach out to:

    1. I didn't receive the reset password link in my email. 

    2. I tried to redo it, and it kept showing "too many attempts. try few minutes later"

     

    Can someone reach out to me and help me out with resetting one of my dropbox account? 

     

    Best

     

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Thanks for the comment here, xxyyzz and sorry to see you're having trouble.

       

      Can you try to reset your password again, from a different connection or network, to see if that helps?

      • xxyyzz's avatar
        xxyyzz
        Explorer | Level 4
        3 years ago

        Hi: 

         

        I have tried adding no-reply@dropbox.com to your contacts list and am still unable to receive a password reset email. This is very frustrating as I need to access my account. 

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