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53 TopicsChanging email and lost files
Hi I have had a DB account for many years under an email address which I have recently changed. My Windows Explorer and smartphone (using the old email address) work as expected and I can save and use files in DB in both. However my Windows laptop doesn't show any files or folders and appears to think I wish to set up a new account when I attempted to change to my new email address. When I try and revert back to the old email address to start again it tells me this email address is already taken. How do I have all folders and files appear in online DB under my new email address? Thanks229Views0likes7CommentsCannot change my email address via Settings
When I want to change my email adress, I need to verify it first. I receive a pop-up, enter my new email and current one with password. Note => email adresses are not the same. When I change my current one to the new one (so two times the new one), I also get an error (red cross without a message). How can I force to change my email?Solved2.5KViews0likes18CommentsTrouble pairing two accounts on my computer
Hello! For three years I worked with a small company that used a Dropbox team account. For years I've had a personal one. During the pandemic when all of the work was from home and I had to use my own computer for work, I could sync within my own computer both accounts at the same time - having live sync on both folders at the same time. I left that company and now I am back and when I try to sync once again both accounts in the same computer, it appears an error message of please login with your paired account. I have been on my company team account settings, unlinked a previous account that had been linked and once I try again in vain as the message keeps repeating. Am I missing anything? Once it is linked with one account is it linked forever? Is it an app bug?1.2KViews0likes5CommentsAnnoying popup on the website to resubscribe
I keep getting a large popup that says: "Welcome back, (name)! We noticed that your subscription has ended. Resubscribe now to not miss out on advanced productivity features and 2,000 GB or more of space." I have the free Basic plan and want to keep using it. I am NOT near my storage limit (only at 650 MB out of 2.25 GB). The popup keeps coming up, even though I select Basic as my plan. Is there a way to stop these annoying popups? FYI, the popup is when I access dropbox.com in my browser on my laptop, not on mobile devices.1.1KViews0likes6CommentsBosnia and Herzegovina is missing from my Dropbox timezone preferences.
Hello, I'm trying to "Set timezone" in my settings and I see that Bosnia and Herzegovina is missing from the list of countries. Wasn't sure who to contact about getting this added so I hope someone in the community has a suggestion. This also makes me wonder if any other countries have been left off the list. I'd appreciate any help you can offer. Thank you!218Views0likes1CommentHow to remove large icons for "create" "upload or drop" "create+folder" web desktop interface?
How can I remove the very large (space wasted) icons for "create" "upload or drop" "create+folder" etc.? I don't need/want that info as huge icons. I MUCH prefer to just right click, or use the three dots method of doing the things listed. Or, "maybe" a SMALL row of TEXT buttons for these options? See pic, thanks.Solved268Views0likes2CommentsEndless loop when trying to use & connect both my personal & work account.
Here's the scenario. Mac OS Ventura, I have a Work Dropbox account & a Personal one. I connect these online while signed into my personal account easily enough. Go through the websites selective sync process for my personal account which changes the Personal Dropbox folder to the dropbox icon in Finder & in the dropdown menu of the app shows it at the top & as "signed in". Syncing begins, I have access to the right-click menu to assign files as "online only" or "available offline" in Finder, all good so far. I check with dropbox information... here is their quote: "You must be logged into both linked Dropbox accounts on the web session or the app you're using to switch between your accounts." SoI move on to signing in to my work account which appears in the dropdown of the app as signed out. Heres where the issues begin... When I go to the app to switch accounts, it takes me back to the online process to selectively sync, however if I follow that through to completion my work account is signed in & my Personal account is now signed out. If I try to sign in to my Personal account in the Preferences / Account tab of the app it takes me back to the online selective sync cycle I've already completed for that account & if I follow that through to completion a second time I am then signed out of my Work account. The same thing happens if I follow Dropboxes own instructions & try to do it on the website. Endless loop ensues. It absolutely baffles me the software engineers get sign off on these products & are able to bring them to market when they are so woefully poorly built. God knows how much my work are paying for this next to useless software... I look forward to a moderator or staff member explaining to me how despite following all instructions this is somehow my fault.Solved2.9KViews0likes21Comments