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New member | Level 2

4 years ago

Verify Email

I am not receiving my verification email. I have attempted this multiple times, on multiple browsers and platforms as well as my cell phone. I have confirmed with my email security provider that no-re...

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security

SLIH

Explorer | Level 3

4 years ago

I have the same problem - cannot verify our team's email address. Have retried a few times, and checked junk email.

Help!

Jay

Dropbox Community Moderator

4 years ago

Hi SLIH, are you on a public email provider or a custom/private domain name?

Have you checked with your IT admin to see if Dropbox emails are coming through?

SLIH
Explorer | Level 3
4 years ago
Hi Jay,

We're on an organisation domain.

We're receiving these Community Forum emails fine, just not the verification one.

What email address should I check with our IT?
- Jay
  Dropbox Community Moderator
  4 years ago
  Any emails sent from our official domains list would be useful to check with the IT team.
  - SLIH
    Explorer | Level 3
    4 years ago
    Thanks - which domain should I ask our IT people to add? At this stage, we only need the one that sends the verification email.
    Please advise.

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I have attempted this multiple times, on multiple browsers and platforms as well as my cell phone. I have confirmed with my email security provider that no-re...","body@stringLength":"1167","rawBody":"I am not receiving my verification email. I have attempted this multiple times, on multiple browsers and platforms as well as my cell phone. I have confirmed with my email security provider that no-reply@dropbox.com is allowed. They see email from that address being sent to others in their system. I am also able to send email to my dropbox and it saves the attachment. I have checked my quarantine, junk mail, etc, and the email is just not being received at all. There are 2 other people with the same email domain that have just attempted creating dropbox accounts that are experiencing this same issue. One of whom is now working after the suggestion to try sending the email verification from a different browser. I have created a new email account, then created a new dropbox account (still with the same email domain), and I'm still not receiving the verification email. I have also tried sending the email verification from a different browser with no success.

To add to these woes, your support bot is as usefull as a hole in a boat surrounded by sharks. Suggestions on how to proceed or just forget about dropbox and move on to another platform?","kudosSumWeight":0,"postTime":"2021-11-23T19:02:02.991-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:Account Settings","text":"Account Settings","time":"2018-07-09T06:04:28.275-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:security","text":"security","time":"2019-05-29T04:36:45.190-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:560144_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":2795},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:560144":{"__typename":"Conversation","id":"conversation:560144","solved":false,"topic":{"__ref":"ForumTopicMessage:message:560144"},"lastPostingActivityTime":"2023-04-10T03:55:33.808-07:00","lastPostTime":"2023-04-10T03:55:33.808-07:00","unreadReplyCount":17,"isSubscribed":false},"ModerationData:moderation_data:560144":{"__typename":"ModerationData","id":"moderation_data:560144","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"Revision:revision:560144_1":{"__typename":"Revision","id":"revision:560144_1","lastEditTime":"2021-11-23T19:02:02.991-08:00"},"ForumReplyMessage:message:579746":{"__typename":"ForumReplyMessage","id":"message:579746","conversation":{"__ref":"Conversation:conversation:560144"},"author":{"__ref":"User:user:330248"},"revisionNum":1,"uid":579746,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001019"},"subject":"Re: Verify Email","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:579746"},"parent":{"__ref":"ForumReplyMessage:message:579710"},"body":"Hi SLIH, are you on a public email provider or a custom/private domain name?\n
\n
Have you checked with your IT admin to see if Dropbox emails are coming through?","body@stringLength":"358","rawBody":"Hi , are you on a public email provider or a custom/private domain name?\n
\n
Have you checked with your IT admin to see if Dropbox emails are coming through?","kudosSumWeight":0,"repliesCount":3,"postTime":"2022-02-23T02:38:09.711-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:579746_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":2043},"visibilityScope":"PUBLIC","isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[],"replies":{"__typename":"MessageConnection","edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwxMHw1MjoxfGludCw1Nzk5NDAsNTc5OTQw","node":{"__ref":"ForumReplyMessage:message:579940"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:theme:customTheme1-1746441479231":{"__typename":"CachedAsset","id":"theme:customTheme1-1746441479231","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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I have the same problem - cannot verify our team's email address. Have retried a few times, and checked junk email.

Help!

","body@stringLength":"153","rawBody":"

I have the same problem - cannot verify our team's email address. Have retried a few times, and checked junk email.

Help!

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Hi Jay,

We're on an organisation domain.

We're receiving these Community Forum emails fine, just not the verification one.

What email address should I check with our IT?

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Thanks - which domain should I ask our IT people to add? At this stage, we only need the one that sends the verification email.

Please advise.

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