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Forum Discussion
Why was my account disabled?
Company account with email (quandinh@**** like email Dropbox of me) has been disabled from Saturday, July 11, 2020. Dropbox hasn't emailed notification? This account is used for business. Please h...
Hi toannguyen2020; thanks for joining our Community!
As we won't be able to help much with account specific inquiries through this platform, I'd suggest using an incognito window while NOT logged into any Dropbox account to contact our support team through this form so we can look further into this.
Let me know if you have any more questions.
My account was disabled and I had very important files saved so I had to create a new one but I still need my other account! Why was it disabled!
- Daphne
Dropbox Staff
Hey there Diego_Perez44, I'm sorry to hear about that!
I would suggest submitting a ticket with our team from here, while signed out of any Dropbox accounts.
You can let me know your ticket number (eg. #1234567) so I can pass along your comments from here.
Let me know if you have any trouble with this!
