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toannguyen2020's avatar
toannguyen2020
Helpful | Level 6
5 years ago

Why was my account disabled?

Company account with email (quandinh@**** like email Dropbox of me) has been disabled from Saturday, July 11, 2020. Dropbox hasn't emailed notification? This account is used for business. Please h...
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Account Settings
  • Walter's avatar
    Walter
    5 years ago

    Hi toannguyen2020; thanks for joining our Community!

     

    As we won't be able to help much with account specific inquiries through this platform, I'd suggest using an incognito window while NOT logged into any Dropbox account to contact our support team through this form so we can look further into this. 

     

    Let me know if you have any more questions. 

areyouposting's avatar
areyouposting
Explorer | Level 3
4 years ago

My account was disabled but I'm not aware of why. I have two different tickets already open. It's been about 2 weeks since i saw that my account was disabled. I'm wondering if someone hacked my account changed my email and disabled it i have no idea. I'm truly hoping this can be resolved so I can have access to my files again.

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