You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

kingrolla's avatar
kingrolla
Explorer | Level 3
2 years ago

Wrong account maybe? Can't find files with new laptop

Hi - my mac has just expired and i can no longer accress it - so I installed the latest version of Dropbox onto a new laptop in the hope of downloading all my documents/files onto its hard drive - ho...
Account Access
Account Settings
desktop
File access
Здравко's avatar
Здравко
Legendary | Level 20
2 years ago
kingrolla wrote:

... I had no problem accessing my files on the old computer and as far as I can remember the login details are the same.. ...

 kingrolla, as seems they are NOT the same. 🤷 You definitely use different email.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey kingrolla, I'll have to agree with Здравко here, it seems from your activity as well, that this is a brand new account.

     

    If you have trouble accessing your old account, I would suggest opening a private browsing/incognito window on your browser and going to this page, to submit a help request to or support team.

     

    They might be able to assist you further.

    • StanfordHaag's avatar
      StanfordHaag
      Explorer | Level 4
      2 years ago

      Ok, thanks.

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