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Joshua Natoli's avatar
Joshua Natoli
New member | Level 1
3 months ago

2FA Authentication for login going to non-existent email address

I can no longer access my personal account as the email associated with it has been terminated. It was a college email address and the school abruptly closed. Each time I try to login a code is sent ...
Account Access
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
3 months ago

Hi Joshua Natoli, thanks for messaging the Community.

 

I’d recommend getting in contact with our support team directly to look into this matter in more detail.

 

You can do this by opening an incognito/private browsing window, while not signed into any account, and accessing this link.

From there you should be able to contact support. Make sure to pick an email to which you can receive and send emails from.

 

Once you get a ticket ID from the automated response sent via email in a few minutes, please let me know the number here so I can locate it in our system.

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