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We can't access the account with two factor code enabled, as the email is deleted
Hi We have a business account with Dropbox. It was created using a former employee's email. I can't log in and change the email address because two-factor authentication is enabled. The email has been deleted, so I can't receive the code. What should I do?
My iPhone was stolen and two-factor authentication is preventing my account access.
My iphone was stolen, and two factor authentication is stopping me from logging in. A code is supposed to be sent to my new phone, but I never receive it. Sometimes I receive an error message that says there was an error sending the code. I changed my password on my account with the Apple Private Relay address, but I am not receiving the code, so I canât logon. I have 2 factor authentication on, and I canât get the code from the Auth App either because of the stolen phone. See attached screenshot with error message Dropbox Support staff says I will never be able to recover my account because the email address is an Apple private relay address and I cannot send them an email from this address. This is ridiculous. I have recovered other accounts elsewhere that use Appleâs private relay address. Dropbox Support says they are going to just close my Help Desk Ticket without helping me further/with no resolution. This seems to be bad security recovery design. I would appreciate any help in gaining access to my account. I only have one device- my new iPhone. Thanks
I can't access an old Dropbox account; I don't have the password/email address.
Hello, I can't access an older account I made, only this one and another one that I made later. All I remember about it is that it had some art and animations on there that were created in Macromedia Flash, that the password that I last set it to doesn't work anymore (possibly because of a data breach?), I don't have access to the email associated with it [removed per Community Guidelines], and I can't login. Help! Thanks, Aleph
I need to acces my paid accaount It has all my files.
i have a paid account. every time I log in I get to a free account with no files. I need the credentials top access the paid account. the subscription is for DROPBOX*S5BX9WZ1JQ16My credentials are looging me in to a free account,=. with zero files I have 20 years of work stored on the paid account which is in good standing.I want to access them and you company has the absolute worst support chat system It from a diiferentb era. please resolve this for meMy email no longer exists and I can't receive the security code to access my account
Hi. I pay for Dropbox at ÂŁ9.99. My email is now closed, was a freeserve.co.uk. Now have a new phone & canât log into the Dropbox as the verification code goes to the old email. any ideas how to get my account working again or to get my photos back?I don't have access to the email address associated with my account - Can I access the account?
Hi all, I have not used my dropbox account for a while - i don't have access too my affiliated email address to my dropbox account. I do no any longer have any dropbox apps that are logged in, and I have 2 step login security. How can I regain access? Thank you!Can I login to an account if the email associated is deleted?
Hi, I'm trying to login into one of my accounts, but since I haven't logged into it in a while, it is asking for a verification code. However, when I try to login to my email (outlook), the email does not exist. I did not delete it, it just simply says it does not exist. How can I recover my account if the email associated with it is deleted?
[Urgent] Cannot login to Dropbox account since email is deactivated and unable to receive auth codes
Hi, my original account is under a different email account. I have created this dummy account to have access to posting my concern to dropbox community. My main account is a premium membership where I am paying a monthly fee of 20$. I wish to cancel the subscription, but cannot login to my dropbox account since it's tied to my old school account and my university has deactivated the account. There is no way for me to get the account back. I tried account recovery but that's of no luck either. I cannot even access live chat to help me with this, although I am paying for a dropbox subscription. Can I please get help. I either need support in accessing the email account or cancelling the subscription. Thanks
