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Forum Discussion

Alexis G.1's avatar
Alexis G.1
Icon for Super User rankSuper User
2 years ago

2FA not working!!

My users with 2FA are unable to login.   I'm teams admin in Dropbox Business Standard. Configured 2FA for me (cell phone text message and backup phone).   Now I cannot login either!   Whe...
Security
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi Alexis G.1, thanks for bringing this to our attention.

 

Are you able to login to your account using the emergency backup codes?

 

This will help me to assist further!

  • Alexis G.1's avatar
    Alexis G.1
    Icon for Super User rankSuper User
    2 years ago

    I have the emergency backup codes but I don't know how to use them.

     

    During the login process, when we provide email and password, we then get the message indicating the two step verification text cannot be sent

    • rlcb's avatar
      rlcb
      Explorer | Level 3
      2 years ago

      I want to access my dropbox account, user and pwd is accepted at login and I request codes to be sent to associated email. For some reason I can't get the codes; the email account is correct, don't have the message in spam, it's not being received at all.  I am sending this message from another dropbox account I manage. I checked sending codes with this account and it works perfect. Help please!

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi rlcb, I hope you're doing well!

         

        Do you happen to be using a Business plan, by any chance? As Jay asked above, can you try using your emergency backup codes, to see if you can access your account that way? 

         

        Also Alexis G.1, can I send you an email in order for us to have a closer look into this? 

         

        Let me know!

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