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Forum Discussion
Business and personal account -- cannot unlink personal and link to new personal
I currently have two accounts, business and personal.
My husband has his own account.
With the upgrade to 2TB, we no longer need to have 2 accounts.
I unlinked my personal account on my work la...
Thank you. It's now clear that the business and personal accounts are deeply linked, and that changing to a different personal account on my work laptop (where the business account already exists) will take much more than just unlinking on the laptop.
My workaround will be to downgrade to an unpaid account (so that I can keep my current account on my work laptop), put what personal files I most frequently want access to at work in there, and go to dropbox.com when needed to access other files that will be in my husband's account.
Thank you for the quick response. What you propose is exactly what I have unsuccessfully tried, and led to my posting here.
There are three accounts currently. My personal account. My husband's personal account. My work account.
My laptop has Dropbox installed. The business account is available. My personal account is available.
I unlinked my personal account. Now only my business account is available.
Now I'm interested in having two accounts on my laptop. My business account and husband's personal account. ("My husband's personal account" will become our shared account, now that Dropbox shifted to a 2TB offering. We can fit all our files in one account, and stop paying for two.)
On Dropbox on my laptop I tell it I want to add a personal account. The splash screen that comes up ONLY allows me to log back into my personal account. My account email is pre-filled and greyed out -- I cannot change it. My only other option is to log in with Google. If I do that and use my husband's credentials, when we return to the splash screen it chastizes me that I cannot login with that credential. I must use my existing account credential.
Put simply, I'm trying to break up with Dropbox and it won't let me move on.
Rebooting the computer does not help.
I am loathe to delete the entire Dropbox app from my laptop, in the hopes that it would then allow me to connect to a new personal account. This would be very disruptive to my work and risky (in my mind) given how many other people depend upon the business Dropbox account. (In theory I know nothing would be effected on others' accounts. But still.)
affected, that is....
- Jane
Dropbox Staff
Spoiler#1. You could create a new User Profile where you can & let your husband sign in to the Dropbox account he’s using on the Dropbox folder created there. Kindly note that the two Dropbox folders will work separately with this configuration & that’s what I’d recommend if I had the same configuration.#2. Following from your description, please bear in mind that Dropbox lets you use two Dropbox accounts simultaneously as long as you’re the account holder of both. For security reasons, you should first unlink from both the personal & the Business account you’ve connected on your desktop, so that your husband links their account. While not ideal, kindly note that should you decide to continue with this configuration, there will be three separate Dropbox folders on your device, which you can use interchangeably.Thank you. It's now clear that the business and personal accounts are deeply linked, and that changing to a different personal account on my work laptop (where the business account already exists) will take much more than just unlinking on the laptop.
My workaround will be to downgrade to an unpaid account (so that I can keep my current account on my work laptop), put what personal files I most frequently want access to at work in there, and go to dropbox.com when needed to access other files that will be in my husband's account.
- Jane
