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Forum Discussion

Boatanic's avatar
Boatanic
Explorer | Level 3
3 months ago

Can we get faster support about a customer's deleted account?

A customer with a business plan are unable to log in, or even access the support, due to a "deleted account", and will have to wait 1-2 business days for a answer from support... are there no quicker way to talk about account problems with dropbox?

Best regards,

Robin

 

Account Access
  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    3 months ago

    Hi Boatanic, and thanks for your post. 

     

    Do you have the ticket number from their support request, by any chance?

     

    Let me know.

    • Boatanic's avatar
      Boatanic
      Explorer | Level 3
      3 months ago

      Hi again Nancy, I learned they got a ticket number after all: #24263509

      Sorry, my mistake. 

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        3 months ago

        No worries, Boatanic. I’ve located the ticket in our system and left an internal note, so that our team may get back to your customer as soon as possible.

    • Boatanic's avatar
      Boatanic
      Explorer | Level 3
      3 months ago
      Hi Nancy, thanks.
      As the account was deleted they cannot reach support, it is not possible to log in. How can we go forward?

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