You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Cannot access my account since my email address has been deleted.
The email address used for my original account is defunct for many years now. When i tried to log into my account today i was asked to put in a verification code send to that email address. Of cours...
Rich
Super User II
Super User II
AeonVoom wrote:
The email address used for my original account is defunct for many years now. When i tried to log into my account today i was asked to put in a verification code send to that email address.
You can try contacting Support, but without access to the email account you may not be able to gain access to the Dropbox account. You need to maintain an active email address on your account so you can receive password resets and one-time security codes used during sign in.
To contact Support, visit the Support page while you're NOT signed in to a Dropbox address, including these forums, and you'll see an option for sign in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
If you're unable to gain access to the account, Support will at least be able to cancel any future payments if the account is on a paid subscription.
I've followed all this already. Canceling the subscription is not an option as i require the data on the account.
- Rich
AeonVoom wrote:
I've followed all this already. Canceling the subscription is not an option as i require the data on the account.
As stated, you can try to contact Support. In the past they have stated that without access to the email address, they won't provide access to the account, but perhaps that's changed. Only way to know is to contact them.
