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mattba's avatar
mattba
Explorer | Level 3
2 years ago

Can't access email associated with my account

The email associated with one of my accounts was disabled. So when I try to sign in to the account and Dropbox sends a 6-digit code to that email address, I can't get it. Therefore, I can't get into ...
Account Access
  • Megan's avatar
    Megan
    2 years ago

    Hi AnnePalmer1 & gretD, let's jump right into this!

     

    Have you tried to contact Dropbox Support directly for this?

     

    You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

     

    Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.

     

    Let me know more! 

mattba's avatar
mattba
Explorer | Level 3

No, it's dead.

 

Just dawned on me that maybe the Dropbox account in question is also dead (deleted by Dropbox). I last accessed it Nov 4, 2021. Automatically deleted?

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey mattba, sorry to jump in here.

 

If you haven't signed in to your account in more than 12 months, the account would indeed be deleted due to inactivity by now.

 

You can see more info about that here.

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