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New member | Level 2

2 years ago

Solved

Can't log in "Previous sign-in interrupted" error

As it says above ... Can't log in "Previous sign-in interrupted" error. Any help appreciated. It's a business account if that makes any difference.

account access

Error Messages

security

Sam DBX
2 years ago
Hi everybody,

Appreciate your comments here. We’d like to share some key takeaways from this discussion.

If you’re getting the ‘’ “Previous sign-in interrupted" error’’ please check if you hit the device limits of your account:

Dropbox Basic users can be logged into up to three devices at a time.

Dropbox Plus, Family, Professional, and Essentials customers can log into as many devices as they need.

Dropbox team users can log into as many devices as they need, but admins on Advanced, Business Plus, and Enterprise teams can limit the number of devices their teams can link.

Actions to take:

Unlink some, or all your devices. Instructions in here.

Request your company Team Admin to manage your devices via the admin console:

Tip 🎯: they can use the Exception list to allow only you to have more than one connected computer.

Video Tutorial here.

This is the most recent info we've got for now. To keep things clear on the topic, we will be closing off this thread. If you’re still having issues, please start a new discussion and we’ll look into it!

Thanks,

Sam

BenLind

New member | Level 2

2 years ago

Maddux wrote:
Hi, I have solved the issue.

What I did is to install dropbox in my phone. There, is an option where you can link your account to a PC.
I just followed instructions and somehow it worked.

Regards.

Thank you! I had tried everything here, clearing cache, different browsers, offline installer, unlinking devices (even though I don't have a free account which should support more devices) and the mobile linking was the only thing that worked. I was skeptical at first as it only seemed to download yet another installer but this one already automatically connected to my account and it worked.

Thanks again, this was driving me nuts!

Nadav1 did you try using that installer? I was skeptical at first too as it was only downloading another installer but that seemed to connect immediately.

stevenlewis

Explorer | Level 4

2 years ago

Windows 10 desktop app user and Admin for a Team account. I've tried everything in this entire thread. I've got my team device limits to unlimited. I've tried removing 2-factor auth requirement, removing devices, etc. No matter what I do, once a user logs out of the app they cannot log back in and get the "Previous sign in interrupted" message over and over. I removed my connected mobile device trying to see if that would allow me to login on my desktop pp but that didn't work and now my mobile app won't let me login again either. This HAS to be a known issue by now with Dropbox. I have 3 users including myself right now that cannot use DB at all and this is killing our productivity as all of our project folders live in DB for our entire team. Can't be an IT issue on our side as not limited to a specific device, network, or even mobile or desktop app. 3 of us have called in with this issue multiple times in the past 2 weeks. We desperately need support!

Walter
Dropbox Community Moderator
2 years ago
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Hi there stevenlewis - thanks for flagging this with us.

Since you've already contacted our support team about this, could you share your ticket ID so that we can look it up in our system?
stevenlewis
Explorer | Level 4
2 years ago
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I was able to fix this issue. I found an older version of the DB app. V181.4.5678 online. This version used a method to sign in directly in the installer instead of taking me to the web browser. I was able to sign in and get DB running again with no issues. There could be an issue with the new method of using the browser to sign in that the developers need to look into.

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

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If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

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Can't log in \"Previous sign-in interrupted\" error. \n Any help appreciated. \n It's a business account if that makes any difference. ","body@stringLength":"173","rawBody":"

As it says above ... Can't log in \"Previous sign-in interrupted\" error.

Any help appreciated.

It's a business account if that makes any difference.

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Windows 10 desktop app user and Admin for a Team account. I've tried everything in this entire thread. I've got my team device limits to unlimited. I've tried removing 2-factor auth requirement, removing devices, etc. No matter what I do, once a user logs out of the app they cannot log back in and get the \"Previous sign in interrupted\" message over and over. I removed my connected mobile device trying to see if that would allow me to login on my desktop pp but that didn't work and now my mobile app won't let me login again either. This HAS to be a known issue by now with Dropbox. I have 3 users including myself right now that cannot use DB at all and this is killing our productivity as all of our project folders live in DB for our entire team. Can't be an IT issue on our side as not limited to a specific device, network, or even mobile or desktop app. 3 of us have called in with this issue multiple times in the past 2 weeks. We desperately need support!

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Windows 10 desktop app user and Admin for a Team account. I've tried everything in this entire thread. I've got my team device limits to unlimited. I've tried removing 2-factor auth requirement, removing devices, etc. No matter what I do, once a user logs out of the app they cannot log back in and get the \"Previous sign in interrupted\" message over and over. I removed my connected mobile device trying to see if that would allow me to login on my desktop pp but that didn't work and now my mobile app won't let me login again either. This HAS to be a known issue by now with Dropbox. I have 3 users including myself right now that cannot use DB at all and this is killing our productivity as all of our project folders live in DB for our entire team. Can't be an IT issue on our side as not limited to a specific device, network, or even mobile or desktop app. 3 of us have called in with this issue multiple times in the past 2 weeks. We desperately need support!

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Maddux wrote:
Hi, I have solved the issue.

What I did is to install dropbox in my phone. There, is an option where you can link your account to a PC.
I just followed instructions and somehow it worked.

Regards.

Thanks again, this was driving me nuts!

Nadav1 did you try using that installer? I was skeptical at first too as it was only downloading another installer but that seemed to connect immediately.

","body@stringLength":"1281","rawBody":"

wrote:
Hi, I have solved the issue.

What I did is to install dropbox in my phone. There, is an option where you can link your account to a PC.
I just followed instructions and somehow it worked.

Regards.

Thanks again, this was driving me nuts!

Nadav1 did you try using that installer? I was skeptical at first too as it was only downloading another installer but that seemed to connect immediately.

","author":{"__ref":"User:user:1766176"},"isEscalated":null,"postTime":"2023-11-13T07:13:08.968-08:00","solution":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Revision:revision:730302_1":{"__typename":"Revision","id":"revision:730302_1","lastEditTime":"2023-11-16T11:33:13.423-08:00"},"User:user:1702961":{"__typename":"User","id":"user:1702961","uid":1702961,"login":"Sam DBX","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2023-05-10T08:08:05.592-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/images/dS0xNzAyOTYxLTM4MzYxaTZBNDU3NDdGMzQ4NzU4OTU"},"entityType":"USER","eventPath":"community:mxpez29397/user:1702961"},"User:user:1783257":{"__typename":"User","id":"user:1783257","entityType":"USER","eventPath":"community:mxpez29397/user:1783257","deleted":false,"uid":1783257,"login":"SMB Techie","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2023-12-19T04:40:26.762-08:00"}},"ForumReplyMessage:message:738158":{"__typename":"ForumReplyMessage","uid":738158,"id":"message:738158","entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001020/message:710388/message:738158","revisionNum":1,"author":{"__ref":"User:user:1783257"},"readOnly":true},"ModerationData:moderation_data:740584":{"__typename":"ModerationData","id":"moderation_data:740584","status":"APPROVED","rejectReason":null},"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/bS03NDA1ODQtNDMxNTNpMTEwREMwMURFQzhGMkJCMw?revision=3\"}":{"__typename":"AssociatedImage","url":"https://www.dropboxforum.com/t5/s/mxpez29397/images/bS03NDA1ODQtNDMxNTNpMTEwREMwMURFQzhGMkJCMw?revision=3","title":"Screenshot 2024-01-03 at 12.20.46.png","associationType":"BODY","width":1427,"height":807,"altText":"Screenshot 2024-01-03 at 12.20.46.png"},"AcceptedSolutionMessage:message:740584":{"__typename":"AcceptedSolutionMessage","author":{"__ref":"User:user:1702961"},"id":"message:740584","entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001020/message:710388/message:740584","revisionNum":3,"uid":740584,"depth":20,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001020"},"parent":{"__ref":"ForumReplyMessage:message:738158"},"conversation":{"__ref":"Conversation:conversation:710388"},"subject":"Re: Can't log in \"Previous sign-in interrupted\" error","moderationData":{"__ref":"ModerationData:moderation_data:740584"},"body":"

Hi everybody,

Appreciate your comments here. We’d like to share some key takeaways from this discussion.

If you’re getting the ‘’ “Previous sign-in interrupted\" error’’ please check if you hit the device limits of your account:

Dropbox Basic users can be logged into up to three devices at a time.
Dropbox Plus, Family, Professional, and Essentials customers can log into as many devices as they need.
Dropbox team users can log into as many devices as they need, but admins on Advanced, Business Plus, and Enterprise teams can limit the number of devices their teams can link.

Actions to take:

Unlink some, or all your devices. Instructions in here.
Request your company Team Admin to manage your devices via the admin console:

Tip 🎯: they can use the Exception list to allow only you to have more than one connected computer.

Video Tutorial here.

$\"Screenshot$

This is the most recent info we've got for now. To keep things clear on the topic, we will be closing off this thread. If you’re still having issues, please start a new discussion and we’ll look into it!

Thanks,

Sam

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Hi there stevenlewis - thanks for flagging this with us.

Since you've already contacted our support team about this, could you share your ticket ID so that we can look it up in our system?

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I was able to fix this issue. I found an older version of the DB app. V181.4.5678 online. This version used a method to sign in directly in the installer instead of taking me to the web browser. I was able to sign in and get DB running again with no issues. There could be an issue with the new method of using the browser to sign in that the developers need to look into.

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