You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Cannot sign up for a business account
I used to have a personal account using my work email (Google login) and deleted it as I need to register a business account with the same email address. However, when I try to sign up via the invitation from our company admin, Dropbox gives me an error message saying "There was a problem completing your request," and I cannot go any further. Neither deleting cache nor having a new invitation worked. Please advise.
Account was "Deleted" but cannot create a new account with same email address
Good afternoon! I am new to the forums and currently using a second account to try and get my primary account back. I've opened a support ticket to try and resolve this issue last month. In the original ticket, I've let the Dropbox Support Team know that the only email I received from them was the "deletion" email. They told me my account was deleted and I should have had emails leading up to it. I just found their response to my ticket in my spam folder today, and I've since located the lead up emails in my spam folder as well, which I found strange as I use to always get emails from dropbox in my Inbox. I have whitelisted the emails from dropbox today. I am assuming dropbox signed me out on my laptop and it counted as not signing in for 90 days. When I tried to respond to the support ticket via email, it told me, "Thanks for reaching out to Dropbox support. Replies to this email are routed to an unmonitored inbox and will not be answered by our support team." which I am only guessing is because I took too long to locate this email in the spam folder and respond to it. However, I can't respond to it on dropbox because it won't let me sign in due to my account being "Inactive". I lost a chunk of important documents and pictures all the way back from 2018, which is already devastating, but now I can't even re-create an account using my primary email address as it is still saying the account is "Inactive". Is there a way I can get this fixed? I've tried to create another support ticket but I keep getting an error that says, "There was a problem completing this request". I've used DropBox for many years and never had this issue before. Any help would be appreciated. I've attached the error picture here that I get when trying to create another support ticket, while omitting my personal information (Edit to add that I've tried deleting cache, using a different browser, and used my phone. They all got the same error):
Account is said to be deleted, but I still can't create a new one with the same email address.
My friend uses Dropbox as a person. He had mistakenly switched to Dropbox for Teams, didn't pay and his account was blocked and deleted. Okay, that's not a problem for him. But now he can't register a new correct account with the same email. Because when he visits "Log in or sign up" page, enters the email, he receives a welcome message: - which means that this account exists. But when he enters the password, he gets: - which means his account is deleted, so the email should be available for the new registration. Ok, the message says that you should "wait for 1 day to re-register with your current email". BUT HE WAITS SINCE JULY! Could you please do some kind of "the most complete deletion", so that he could use the same email again?
I was prompted to sign up instead of signing in - where did my account go?
I saw someone else on this forum had a similar issue, but when I got on my computer today, I got a notification that Dropbox wanted to re-log me into my account. I'd just accessed my account a week ago and have had this account for several years, but when I went to login it made me create a new account and all of my files had disappeared. I doubled checked I logged into the right email and I hadn't received any email informing me of a sort of account termination, so I'm very confused as to what is going on. On top of it all, it's clear from the other person I saw who had a similar issue to this in the Community wasn't able to resolve their issue from a simple reply to their post, but had to be directly dealt with an email correspondence. Which, incredibly inconveniently and frustratingly, is not something I can directly pursue. Since reaching out via email or chat to a Dropbox representative is not something offered to people who don't have a paid plan, apparently.
I get an error 500 when I try to delete my account
I have been trying for months on end to delete my dropbox account and it will not work. no matter what I do I always get a 500 error code. I know I have the right account info, I follow the proper steps, I dont have an active subscription, ive tried multiple devices and browsers, as well as clearing my browser cache. please help. I just want my account deleted.
Why is Google blocking Dropbox when trying to open an Excel file?
Access blocked: Dropbox’s request does not comply with Google’s policies ****@gmail.com Dropbox’s request does not comply with Google’s ”Use secure browsers” policy. If this app has a website, you can open a web browser and try signing in from there. If you are attempting to access a wireless network, please follow these instructions. You can also contact the developer to let them know their app must comply with Google’s ”Use secure browsers” policy. Learn more about this error If you are a developer of Dropbox, see error details. Error 403: disallowed_useragent
Application not submitting
Hi! I am a college student attempting to apply for the summer internship and am having a hard time. I fill out all the boxes and when I hit submit it brings me to the top of the page and does not submit my application. I cannot find anywhere to contact Dropbox. Any help would be appreciated.
