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John9459 's avatar
John9459
Explorer | Level 4
2 years ago

Getting a 'Can't connect to Dropbox' message

I belong o a website that uses Dropbox for members to view their content. It worked perfectly for 2 months, then about 9/20, I started getting a " Can't connect to dropbox.Dropbox. Make sure you are ...
Account Access
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi @John9459, thanks for bringing this to our attention.

 

Could you clarfiy what you mean by 'allowed to access their Dropbox'? 

 

Do you mean they provided you with an email and password, or was it a shared folder added to your own account?

 

This will help me to assist further!

  • John9459 's avatar
    John9459
    Explorer | Level 4
    2 years ago
    They provided the link abd the password. According to them, no other subscriber has had this issue that they are aware of.

    I neglected to mention that I pay the website firc2 different tiers and I am unable to access either one.
    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hey John9459 , hope it's OK to jump in. 

       

      Have you tried switching browsers on your computer, and the same error persists? 

       

      If it does, I'd also like you to upload a full screenshot of the error you keep receiving on your end. 

       

      Keep me posted!

       
      • John9459 's avatar
        John9459
        Explorer | Level 4
        2 years ago
        I have used Google and Firefox and continue yo get the same message

        Where do I upload the screenshot of the error message ?

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