You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Mark Jackson C.'s avatar
Mark Jackson C.
Explorer | Level 4
3 years ago

Getting Access to Replay

Hi, I am the admin for our account and I would like to try out Replay for our video production services.

Am I able to be given access to this?

 

I reached out to support and they told me to fill this form in.

Look forward to your response.

 

Mark
New Zealand

Third Party Integrations
  • Emma's avatar
    Emma
    3 years ago

    Hi all,

     

    The team have fixed this issue and Replay should be working properly. If you are still experiencing issues please let us know.
     
    Apologies for any inconvenience this may have caused, and thanks again for bringing this to our attention.

    • Mark Jackson C.'s avatar
      Mark Jackson C.
      Explorer | Level 4
      3 years ago

      Hi.

      No none is able to access Replay at all.

       

      When I go to the Replay page I get the following message:

      Dropbox Replay isn’t enabled for your team

      Please reach out to a Dropbox Business admin on your team to request access.

       

      I am the business admin and I cant find anywhere in my account to activate or enable replay.

       

      Any help in pointing me in the right direction to get access to this would be appreciated.

       

      Thanks.

      Mark
      NZ

  • MichelRios's avatar
    MichelRios
    New member | Level 2
    3 years ago
    i'm having the same problem.
    I can't access it even with admin access.
    can you help me?
     
    • butterid's avatar
      butterid
      Explorer | Level 4
      3 years ago

      Hi. same problem here. i have several projects with feedback in replay and now all i see is this message. (yesterday it was working perfectly fine)

      i urgently need this to be solved, as the projects are ongoing.

      thanks

      • Aaron999's avatar
        Aaron999
        New member | Level 2
        3 years ago

        Hi there, same issue - I am admin & my team are desperately needed access to it for our clients to review work.

         

        Also noticed replay has dropped off the apps on the left (see screenshot)

         

        @dropbox team, please advise

         

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