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Forum Discussion
How to select Hardware Token (key) as primary 2FA method
Just registered two Yubikeys. However, when logging back in to the account, the SMS method is used. How does one select instead the hardware token? If not, how do I remove my mobile number from my ac...
thanks for the reply. I’ve logged out of the (web) app as well as mobile app. The options presented for primary method is either SMS or Mobile Authentication app - there is no option to promote hardware token(s) as primary method.
Nancy
Dropbox Staff
Dropbox StaffHey bhagmeister!
Does the key you wish to use as a 2FA method follow these standards; ‘FIDO Universal 2nd Factor (U2F)' or 'Web Authentication (WebAuthn)', also known as 'FIDO2’?
Can you send me a screenshot of what you see when visiting your Security page, under the Two-step verification section?
Hmmm. I’ve tried again on both iPhone and iPad to log back into the web app (dropbox.com) and…. both properly asked for my hardware key. Go figure. That said, here are the screenshots in question (see below). You’ll see the choice of only SMS or Mobile App.
FYI: i’m using (2) Yubi 5C NFC keys
- Hannah
Thanks for the screenshots, bhagmeister.
Does this mean that your issue is now resolved, despite what the screenshots show?
Are you required to present your YubiKeys when trying to login, say, from a private browsing window?
Hi, I have to agree with the previous speaker. The hardware key is not offered in the security settings under "preferred method". It would be nice if you could change this. DropBox will only be really secure when I can deactivate all insecure methods. An attacker tests until he finds something to get in. And somehow we all don't want that. For this reason: "preferred" e.g. YubiKey and "backup" sms.
