We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.
Forum Discussion
riptide344
4 months agoExplorer | Level 3
I am unable to login to my account with my email ID.
Hello,
I tried to log into my account and it does not recognize my email ID and asks me to create a new account.
Has my account been deleted? How do I find out?
All my files are on ther...
- 4 months ago
Thanks for this riptide344!
I was able to locate the ticket number, and an agent will be with you as soon as possible.
Thanks for that!
riptide344
Explorer | Level 3
@megan Thanks for the response. No, I am a heavy user of dropbox and use my main email to access it. I just opened a ticket on your zendesk: 24025935, if you have access to that, details are there. Thank you.
Megan
4 months agoDropbox Staff
Thanks for this riptide344!
I was able to locate the ticket number, and an agent will be with you as soon as possible.
Thanks for that!
- riptide3444 months agoExplorer | Level 3
Fixed. Thank you.
About Security and Permissions
Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!