You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
I created a new account, using the same email address as my old one, and now I can't access the old.
I have a Dropbox plan under my email. But when I tried to log in, it created an entirely new account for me. Now I can't access any information in my previous account with the SAME email.
- Megan
Dropbox Staff
Hi christymarino, let's jump right into this!
From what I understood, one is a paid account (old one) and the new one is simply a free, Basic one, right?
I'm asking, because if the old account is indeed a paid one, you can use our self-serve look-up tool, in order to locate it.
Locating it, will help us identify which email address was used there, since you can't create a new account, using an already taken email address.
I'll be waiting for your response!
