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elsieb66's avatar
elsieb66
New member | Level 2
4 months ago

I have an old business email, but I can't access it any more to delete the Dropbox account

I have an old account linked to an old business email.  I cannot reset password or edit any details because it forces me back to the old email address - which I no longer have access to.  I cannot delete the account and I cannot set up a new one as a result. 

 

Account Access
Delete
  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    4 months ago

    Hi elsieb66, thanks for bringing this to our attention.

     

    Just for clarification, are you trying to delete the Dropbox account itself, or just remove it from the login page as a option?

     

    Are you referring to logging in the Dropbox site, or the Dropbox desktop application?

     

    This will help me to assist further!

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