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Gary Q.1's avatar
Gary Q.1
New member | Level 2
4 months ago
Solved

I'm using DuckDuckGo to access Dropbox, but it defaults to a new account.

Odd situation here. Bought a new computer, Windows 11, and have had trouble getting Dropbox operating properly. Since the computer was new, it wiped out the old register and settings. I have three de...
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  • Gary Q.1's avatar
    Gary Q.1
    3 months ago

    Nancy,

    Thank you so much for your help. The family matter took longer that I expected, but when I returned to the task today, I had my CIO son-in-law at my home, and with your instructions, he fixed the problem.  So , much appreciation!

    Gary

GGQ's avatar
GGQ
New member | Level 1
4 months ago

 

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
4 months ago

Thanks for sending over more details, GGQ! The 24h response time that you saw applies when it comes to tickets/emails. On the forum, you should receive a faster reply. 

Now, as for your two Dropbox accounts, I can see that you’ve also posted on this thread from two separate Community/Dropbox profiles indeed (Gary Q.1 and GGQ). This means that one of them has been accidentally set up with a different email address than your original account (the one that you see on your Firefox browser with the 6.25GB of data).

What I want you to do as the next step is to open both browsers again (both Firefox and DuckDuckGo) and go to this page on each one of them. Do you see the same email address?

We’ll go from there.

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