You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Gary Q.1's avatar
Gary Q.1
New member | Level 2
3 days ago

I'm using DuckDuckGo to access Dropbox, but it defaults to a new account.

Odd situation here. Bought a new computer, Windows 11, and have had trouble getting Dropbox operating properly. Since the computer was new, it wiped out the old register and settings. I have three de...
Account Access
Web
GGQ's avatar
GGQ
New member | Level 1

 

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
2 days ago

Thanks for sending over more details, GGQ! The 24h response time that you saw applies when it comes to tickets/emails. On the forum, you should receive a faster reply. 

Now, as for your two Dropbox accounts, I can see that you’ve also posted on this thread from two separate Community/Dropbox profiles indeed (Gary Q.1 and GGQ). This means that one of them has been accidentally set up with a different email address than your original account (the one that you see on your Firefox browser with the 6.25GB of data).

What I want you to do as the next step is to open both browsers again (both Firefox and DuckDuckGo) and go to this page on each one of them. Do you see the same email address?

We’ll go from there.

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