You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Lazman1140's avatar
Lazman1140
New member | Level 2
2 years ago

Logged into my account and all my files are missing

I've had a drop box subscription for a few years and at renewal, December 1st, 2022, I upgraded to DropBox Plus. Last week I had a blue-screen issue on my Desktop and took it to a repairman. He saved...
Account Access
Dropbox Plus
File access
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hi there, Jeff231, thanks for reaching out to the Dropbox Community.

 

If you created a new Dropbox account under that email address, it means that the Dropbox account that was previously associated with that address is deleted or disabled for some reason.

 

Try clicking the Dropbox icon in your system tray/menu bar and then on the globe icon next to your initials/profile pic.

 

This should take you to your account on dropbox.com; what do you see there?

 

Let me know!

Jeff231's avatar
Jeff231
New member | Level 2
6 months ago

Hi Hannah, it takes me to my account which is empty. No files or folders. When I click on sync history it shows me a history of my files (I just had a file sync 12 days ago). 

 

I did not receive any email from dropbox (in spam or inbox) to indicate my account would be/was deleted. I just was in dropbox a month ago so why would this be the case?

    • Jeff231's avatar
      Jeff231
      New member | Level 2
      6 months ago

      Hi Mark, no neither of these suggestions worked. 

      • Mark's avatar
        Mark
        Icon for Super User II rankSuper User II
        6 months ago
        Jeff231 wrote:

        Hi Mark, no neither of these suggestions worked. 

        How long ago were the files deleted?

         

        Can you post a screenshot of the Events page?

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!