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Forum Discussion

Lazman1140's avatar
Lazman1140
New member | Level 2
2 years ago

Logged into my account and all my files are missing

I've had a drop box subscription for a few years and at renewal, December 1st, 2022, I upgraded to DropBox Plus. Last week I had a blue-screen issue on my Desktop and took it to a repairman. He saved...
Account Access
Dropbox Plus
File access
Raquel7's avatar
Raquel7
Explorer | Level 3

Hello,

Around two months ago, I received a welcome message in my Dropbox account, but I have not canceled or reset my account at any point. My account was full, and I had several folders, both personal and shared with others. However, recently when I accessed my account, I noticed that it is completely empty, and I can no longer access my previous information.

I also checked the account history, and it appears as if the account is new, starting only two months ago. I want to mention that I was using a free account and had not subscribed to any paid plan.

I would greatly appreciate your help in recovering my folders and files, as they contain important information.

I look forward to your response.

Thank you in advance,

Mark's avatar
Mark
Icon for Super User II rankSuper User II
3 months ago

Hi Raquel7 

Before you noticed it was empty how long ago did you last log on?

  • Raquel7's avatar
    Raquel7
    Explorer | Level 3
    3 months ago

    Hello! im not sure but maximum 3 months 

    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II
      3 months ago
      Raquel7 wrote:

      Hello! im not sure but maximum 3 months 

      And events is empty?

       

      If so only a few things can have happened - the account was deleted and this is a new one (or you've accidentally logged in to a new account instead of one you already had), the files have been permanently deleted by something - which would not appear on Events OR they were shared files and you have been removed from said share. 

      • Raquel7's avatar
        Raquel7
        Explorer | Level 3
        3 months ago

        Its seems the account has been deleted because i have a welcome message , but the thing is i´ve never did that! is there any way to recover my old account?  

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      3 months ago

      Hey Raquel7, just to confirm, are you sure that you're using the same email address to login to your account, as you did before?

      • Raquel7's avatar
        Raquel7
        Explorer | Level 3
        3 months ago

        Hi Hannah, yes im sure cause i just have one mail account

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