You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Logged into my account and all my files are missing
I've had a drop box subscription for a few years and at renewal, December 1st, 2022, I upgraded to DropBox Plus. Last week I had a blue-screen issue on my Desktop and took it to a repairman. He saved...
Hannah
Dropbox Staff
Dropbox StaffHey lt6, sorry to see that you're having this issue.
Why were you not able to login to your account initially? Did you get some kind of error message?
Also, when was the last time you accessed your account before today?
Hi Hannah, it’s been a few months since I’ve last logged in. I entered my password, but I got an error that the password was incorrect. I reset my password with the email, and when I was able to log in, all of the files that were there before were all gone. 😞
- Hannah
Thanks for the update, lt6.
Do you remember if you manually reset your password yourself or if you were perhaps prompted to create a new account?
- I manually reset the password myself. Is there a way to get my old account back?
- Hannah
Hmm, can you also check your events page and let me know what you see there?
