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Forum Discussion

Momina's avatar
Momina
Explorer | Level 3
2 years ago

My account got deactivated.

Hi, My account under the email: [email removed as per Community Guidelines] has been deactivated! Although I was using it! I need that data in the account! How do I get that back?
Account Access
  • Mark's avatar
    Mark
    2 years ago

    No, if it was removed for inactivity (remembering you get about 3 to 4 months of warnings via email before hand) then the data is permanently removed. 

     

    Unfortunately the T&C's do state this - as do the warning emails 😞 

Momina's avatar
Momina
Explorer | Level 3
I checked my email and it says dropbox is deactivating my account. I just got that email cause emails were getting bounced back from my email cause of storage issues.
Im trying to sign in and it says there is no account.
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi Momina, sorry for jumping in too. 

 

Do you mind uploading a screenshot of the email you received stating that your Dropbox account is getting deactivated? A visual would definitely help us investigate this further.

 

Just make sure there's none of your personal info showing on the screenshot.

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