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Aditya11's avatar
Aditya11
Explorer | Level 3
6 months ago

My account shows as inactive. What happened?

I just used my dropbox account 3 days ago and today it's showing that my account is inactive? What should i do
Account Access
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hey Aditya11, let's see what we can find about this! 

 

Do you see a specific message/error when trying to sign into your Dropbox account? 

 

If you check your emails, do you have any communication from us there informing you about your account? 

 

Keep me posted, and we'll take it from there! 

Aditya11's avatar
Aditya11
Explorer | Level 3
6 months ago
It says that the account has been marked as inactive/ unknown error please contact dropbox customer support.

And i checked my emails, but there was no mail mentioning something related to inactivity
  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    6 months ago

    Hi Aditya11, thanks for the info! 

     

    Did you have an individual account, or were you part of a Dropbox Team?

     

    In any case, I'd suggest that you open a ticket with our Support, in order for them to have a closer look into this, since it would require account-specific info. 

  • Aditya11's avatar
    Aditya11
    Explorer | Level 3
    6 months ago
    I had an individual account
    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      6 months ago

      Hey Aditya11, did you manage to check the steps I sent earlier in order to contact our Support, and open a ticket? 

       

      If so, would you like to share it with me, in order for me to locate it on our system?

      • Aditya11's avatar
        Aditya11
        Explorer | Level 3
        6 months ago
        I don't see any option to create a support ticket. Please tell me where it is

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