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Forum Discussion

frankg4's avatar
frankg4
New member | Level 2
5 months ago

Not receiving the 6-digit security code. What can I do?

I've had my Dropbox account for 13 years.  For as long as the account has been in use, I've had the same email address.  For whatever reason, I am not getting the 6 digit code sent to my email addres...
Account Access
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
5 months ago

Hey frankg4, sorry to hear about this.

 

If you have access to the email, but are not receiving the code, make sure to check your spam folder as well.

 

If it's not there, add no-reply@dropbox.com to your email contacts and try again.

 

Let me know how it goes.

  • frankg4's avatar
    frankg4
    New member | Level 2
    5 months ago

    Added no-reply@dropbox.com to my contacts.  Tried to login again.  Still not 6 digit code.  Nothing in Spam or Junk mail.

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      5 months ago

      Thanks for trying frankg4!

       

      In that case, can I send you an email in order for us to have a closer look into this? 

      • frankg4's avatar
        frankg4
        New member | Level 2
        5 months ago

        Yes, please do send me an email.

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