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Forum Discussion

frankg4's avatar
frankg4
New member | Level 2
5 months ago

Not receiving the 6-digit security code. What can I do?

I've had my Dropbox account for 13 years.  For as long as the account has been in use, I've had the same email address.  For whatever reason, I am not getting the 6 digit code sent to my email addres...
Account Access
frankg4's avatar
frankg4
New member | Level 2

Added no-reply@dropbox.com to my contacts.  Tried to login again.  Still not 6 digit code.  Nothing in Spam or Junk mail.

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
5 months ago

Thanks for trying frankg4!

 

In that case, can I send you an email in order for us to have a closer look into this? 

  • frankg4's avatar
    frankg4
    New member | Level 2
    5 months ago

    Yes, please do send me an email.

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      5 months ago

      frankg4, I see you’re already in touch with our support team via email. Please keep an eye out for our agent’s reply.

       

      I’ve also left them an internal note for you in the meantime.

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