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hashadz25's avatar
hashadz25
New member | Level 1
9 days ago

Not receiving the security code

Hello, I can't use dropbox anymore on my PC or iPad. When I try to log in it tells me it send a safety code to my connected email, but the code never arrives (not in the spam or elsewhere) What can I...
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Koshe1997's avatar
Koshe1997
New member | Level 1
9 days ago

Hello Walter, i have the same issue. Can you please contact me on the email [removed per the Community's Guidelines]

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
9 days ago

HI there Koshe1997 - sorry to hear about this. 

Did you check your email's spam/junk folder as well?

If you did and still can't find it, let us know and we'll reach out via email to the email address that's linked to your profile here on our Community. 

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